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Frequently Asked Questions
Quick answers to common questions about Ride360 tours and bookings.
All
Account
Bookings
Cancellations
Credits & RideCredits
Group Bookings
Payments
Registration
Tours
Transfers
Account
I can't log in?
Bookings
Do sale prices apply to group bookings?
Can my group use credit notes or loyalty discounts on top of the group discount?
I didn’t receive my booking confirmation email — what should I do?
Can I book as a guest or do I need an account?
Do I need to complete a new registration form for each tour booking?
Cancellations
I can't make the tour I am booked for, what are my options?
What happens if a tour is cancelled or postponed?
Credits & RideCredits
What is Ride360 RiderRewards and how does it work?
How do I apply MyCredits to a booking before I pay?
I forgot to apply MyCredits to my booking, what can I do?
Can I 'GIFT' my RiderRewards or MyCredits to someone else?
Group Bookings
Can riders be substituted?
What happens if a rider doesn't register?
Can I cancel the entire group booking?
Are group discounts locked in?
Can flexi upgrades be added?
Who gets RiderRewards?
Can discounts be stacked?
Is there a minimum or maximum group size?
Payments
Can I use a promo code and a loyalty discount at the same time?
I have a credit note and a discount — which applies first?
Why didn't my promo code work?
Do you offer installments on tour bookings?
What payments do you accept?
Registration
How do I update information on an existing registration?
Tours
I have some questions about a tour, who can I talk to?
When will I get my Rider Files for my tour?
Transfers
Can I transfer my booking to a different tour?
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