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Frequently Asked Questions
Quick answers to common questions about Ride360 tours and bookings.
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Account
Bookings
Cancellations
Credits & RideCredits
Group Bookings
Payments
Registration
Tours
Transfers
Account
I can't log in?
Bookings
Do sale prices apply to group bookings?
Can my group use credit notes or loyalty discounts on top of the group discount?
Do I need to complete a new registration form for each tour booking?
I didn’t receive my booking confirmation email — what should I do?
Can I book as a guest or do I need an account?
Cancellations
What happens if I cancel an Early Bird booking?
I can't make the tour I am booked for, what are my options?
What happens if a tour is cancelled or postponed?
Credits & RideCredits
What is an Early Bird Ticket?
How does fee-free cancellation work?
Can I use my cancellation credit on any tour?
Do Early Bird credits expire?
What's the difference between an Early Bird Ticket and a Standard Flexi Ticket?
What is Ride360 RiderRewards and how does it work?
How do I apply MyCredits to a booking before I pay?
I forgot to apply MyCredits to my booking, what can I do?
Can I 'GIFT' my RiderRewards or MyCredits to someone else?
Group Bookings
Can riders be substituted?
What happens if a rider doesn't register?
Can I cancel the entire group booking?
Are group discounts locked in?
Can flexi upgrades be added?
Who gets RiderRewards?
Can discounts be stacked?
Is there a minimum or maximum group size?
Payments
Can I use a promo code and a loyalty discount at the same time?
I have a credit note and a discount — which applies first?
Why didn't my promo code work?
Do you offer installments on tour bookings?
What payments do you accept?
Registration
How do I update information on an existing registration?
Tours
What type of riding will I be doing?
How big are the groups and how often are the rides?
Do I need a licence?
Can I ride an unregistered bike?
Do you have hire bikes?
What's included in my booking fee?
What accommodation is available and do I book myself?
Do you carry my luggage?
What happens to me, my bike and gear if I'm injured or my bike breaks down?
I have some questions about a tour, who can I talk to?
When will I get my Rider Files for my tour?
Transfers
Can I transfer my booking to a different tour?
Still have a question?
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